Facility services company

31% response rate with 620 replies from 2,000 contacted leads

Industry
Social Enterprise / Facility Services
Solutions
Signal-Based Outreach, ABM Advertising
Headline result
31% response rate
Format
Client case
Challenge

Challenge

The social enterprise combines professional cleaning and outdoor services with a social mission. It wanted to reach facility managers and decision-makers at larger companies that valued sustainability. The message of "cleaning with purpose" struggled to break through in a market of price-focused competitors.

Solution

Solution

The campaign combined signal-based outreach with person-based ABM advertising. Decision-makers saw ads about the company's social profile before the personal messages arrived. The messages described both the professional service and the company's social impact.

Documented result.

The response rate ended at 31%, more than ten times the industry average for cold outreach. 20% of the replies were positive and led to conversations with companies actively looking for a socially responsible supplier.

Response rate
31%
Replies
620 of 2,000
Positive replies
124 of 620

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